Support
Help with Puka.
Tell us what happened, which device and iOS or Android version you use, and the step where you got stuck. Do not send passwords or private climbing videos by email.
Contact Puka Support
Email is the fastest way to reach the Puka team. Include screenshots only when they do not reveal another person's private information.
river.heliu.prc@gmail.comAccount and sign-in
Use the same Google, Apple (on iOS), or email account that you used before. If access fails, confirm network access, then contact support with the approximate time of the attempt and any error message.
Photos, videos, and analysis
Keep the original media in your device photo library until an import or export finishes. If processing stops, reopen Puka and check Processing Center. AI movement results are estimates based on visible frames and are not a substitute for professional coaching or medical advice.
Privacy, safety, and community reports
Use the in-app report and block controls for community safety concerns. Do not post another climber, a private message, or an exact outdoor meeting point without permission. Read the full Puka Privacy Policy.
Delete your account
Open Puka, go to Me → Settings → Account → Delete account. Review the deletion summary before confirming. If you cannot access the app, use the account deletion request page.
Response information
Support is provided in English. Messages are reviewed during Pacific Time business days. Response time varies with issue volume and severity.